FAQ
Frequently Asked Questions
Questions? Here are some answers.
Can I request customization on a product?
Yes! I create custom pieces to make each piece unique and special. Contact me to discuss the details and create something custom-made for you.
How can I place an order?
You can purchase directly from the site by choosing your favorite products and adding them to your cart. Follow the checkout process to complete your purchase in just a few steps!
Are the products always available?
Since these are handmade creations, some products may not always be available. If an item is out of stock, please contact me to see if it can be made to order.
What are the shipping times?
Shipping times vary based on product availability. Ready-made creations ship within 3-5 business days, while customized items may take longer. I'll keep you updated on estimated times!
How can I track my order?
As soon as your order ships, you'll receive an email with a tracking code so you can track its status.
What payment methods do you accept?
I accept secure payments via credit card, PayPal, and bank transfer. All transactions are safe and secure.
Are payments on the site secure?
Yes, the site uses certified and encrypted payment systems to ensure maximum security during purchases.
Can I return a product?
Since these are custom handmade creations, I cannot accept returns on custom-made products. However, if there's a problem with your order, please contact me and we'll find the best solution together.
What should I do if my order arrives damaged?
I'm sorry for the inconvenience! Please email me immediately with a photo of the product and packaging so I can help you resolve the issue as best as possible.
Didn't find the answer you were looking for?
If you still have questions or need more information, I'm here to help! Contact me and I'll be happy to answer your questions.